Refund policy
RETURNS & REFUND POLICY
Last updated: 29 September 2026
This policy explains how you can return an item bought from Breezion.store (106 Cressingham Road, Edgware HA8 0RP, United Kingdom). It sits alongside, and does not replace, your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
- YOUR 14-DAY RIGHT TO CANCEL
If you are in the UK or the EU you may cancel your order for any reason within 14 days of receiving it. Tell us by emailing sales@breezionstore.ltd with your order number. You then have a further 14 days to send the goods back. We refund you within 14 days of receiving the returned goods, or of you proving you have sent them, whichever is sooner.
2. OUR 30-DAY RETURNS PROMISE
On top of your statutory rights we accept returns for any reason for 30 days from delivery. The item must be unworn and unused, in its original condition, with all tags and packaging. Leather marks easily, so please try items on over clothing and away from perfume, make-up and pets.
3. HOW TO RETURN AN ITEM
Email sales@breezionstore.ltd with your order number and the reason for return. We reply within 24-48 hours on business days with the return address and instructions. Please do not send anything back before you hear from us. Pack the item securely in its original box where possible and keep proof of postage until your refund lands.
4. WHO PAYS FOR RETURN POSTAGE
Faulty, damaged or wrong item: we pay. We send a prepaid label or refund your postage cost.
Change of mind: you pay the return postage. We recommend a tracked service, as we cannot refund an item that does not reach us.
Exchanges: we cover the cost of sending the replacement out to you.
5. REFUNDS
Refunds go back to the original payment method within 5-10 business days of us receiving and checking the item. We refund the price you paid for the goods. For a change-of-mind return we refund the standard delivery cost you paid, if any; we do not refund the extra cost of an upgraded delivery service. Your bank may take a few extra days to show the money.
6. FAULTY OR DAMAGED ITEMS
If an item arrives damaged or develops a fault, email us photographs within 48 hours of delivery for transit damage, or as soon as you notice a fault. Under the Consumer Rights Act 2015 you can ask for a full refund within 30 days of delivery, or a repair or replacement after that. We cover all postage on faulty items.
7. ITEMS WE CANNOT ACCEPT BACK
Made-to-measure, monogrammed, debossed or otherwise personalised items, unless they are faulty.
Items returned after 30 days, or returned worn, altered, scented, stained or with tags removed.
Gift cards.
8. EXCHANGES
Want a different size or colour? Email us within 30 days. Once we receive the original item we dispatch the replacement free of charge. If the item you want is out of stock we refund you in full.
9. CORPORATE AND BULK ORDERS
Bulk and branded orders are produced to your specification and are covered by the terms of your quotation rather than by this policy. Faulty goods are always replaced or refunded.
10. NATURAL VARIATION IN LEATHER
Full-grain leather is a natural material. Grain, colour depth, wrinkles, healed scars and small variations between pieces are characteristics of genuine leather, not faults, and are not grounds for a faulty-item return. You can of course still use your 30-day change-of-mind return.
11. CONTACT US
Breezion.store, 106 Cressingham Road, Edgware HA8 0RP, United Kingdom
Email: sales@breezionstore.ltd
Phone: +44 7983 881545
Customer service: Monday to Friday, 9am-6pm UK time. We reply within 24-48 hours on business days.