FAQ

FREQUENTLY ASKED QUESTIONS

 

HOW LONG WILL MY ORDER TAKE?

 

All orders are dispatched from the United Kingdom within 7 to 12 business days. After dispatch, allow 3 to 7 business days within the UK, 5 to 10 to the EU, US, Canada, Australia, New Zealand, the Middle East and Asia, and 7 to 14 to the rest of the world. Every parcel is tracked, and you get the tracking number by email as soon as it leaves us.

 

WILL I HAVE TO PAY CUSTOMS OR IMPORT VAT?

 

Not in the UK. UK orders are shipped from within the United Kingdom, so UK customers pay no import duty or customs charges. For orders delivered outside the UK, import duty, VAT or sales tax and any courier clearance fee are set by your own customs authority, are not included in the price you pay us, and are collected from you by the courier before delivery. We cannot tell you the exact figure in advance and we cannot declare the parcel as a gift or under-declare its value.

 

IS THE LEATHER REALLY FULL-GRAIN?

 

Yes. Full-grain is the top layer of the hide with the grain left intact, not sanded down and coated the way corrected-grain and bonded leather are. You can tell by how it ages: full-grain creases and darkens, it does not flake or peel.

 

WHY DOES MY ITEM LOOK SLIGHTLY DIFFERENT FROM THE PHOTO?

 

Because it is a real hide. Grain pattern, colour depth, wrinkles and small healed scars vary from piece to piece, and screens render colour differently. This is normal and is not grounds for a faulty-item return, though your 30-day change-of-mind return still applies.

 

WHAT SIZE SHOULD I ORDER?

 

Sizes run XXS to 4XL depending on the piece. If you are between sizes, or you plan to wear a jumper underneath a jacket, size up. If you are unsure, email sales@breezionstore.ltd with your chest, shoulder and sleeve measurements and we will tell you which size to take before you order.

 

CAN I RETURN SOMETHING?

 

Yes. UK and EU customers have a 14-day statutory right to cancel, and on top of that we accept returns for any reason for 30 days from delivery on unworn items in original condition with tags attached. Faulty or wrong items: we pay the return postage. Change of mind: you pay it. Personalised and made-to-measure pieces cannot be returned unless faulty.

 

CAN I CHANGE OR CANCEL MY ORDER?

 

Free of charge any time before dispatch. Email us with your order number. After dispatch, use the returns process.

 

DO YOU SHIP EVERYWHERE?

 

We ship worldwide except to Russia, Belarus, and any country or person under UK, EU or US sanctions. We cannot deliver to PO boxes, freight forwarders or parcel lockers, so please give a full street address and a phone number the courier can reach for customs clearance.

 

DO YOU DO BULK OR BRANDED ORDERS?

 

Yes, from 10 pieces upwards. We deboss logos on wallets, desk pads and journals. Send us the quantity and your deadline and we will quote within one business day.

 

HOW DO I LOOK AFTER MY LEATHER?

 

Wipe it dry, keep it off wire hangers, keep it away from radiators and direct sun, and condition it with a neutral leather balm every three to six months. Our Leather Care Guide has the full routine, including suede and nubuck.

 

STILL STUCK?

 

Email sales@breezionstore.ltd or call +44 7983 881545, Monday to Friday, 9am to 6pm UK time. We reply within 24 to 48 hours on business days.