Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 30 September 2026
This policy explains how Breezion.store (106 Cressingham Road, Edgware HA8 0RP, United Kingdom) ships the goods you order. It forms part of our Terms of Service.
- WHERE YOUR ORDER SHIPS FROM
All orders are dispatched from the United Kingdom. Many of our pieces are made to order, so please allow for the processing time below before your order is dispatched. The timings below are realistic, not optimistic.
2. DELIVERY COST
Shipping is charged at checkout and depends on your destination. The exact cost for your address is shown before you pay, with no hidden handling fee added afterwards.
3. WHERE WE DELIVER
We deliver to the United Kingdom and to most countries worldwide, including the EU, United States, Canada, Australia and the Middle East. We cannot deliver to Russia, Belarus, Iran, Syria, North Korea, or any country or person subject to UK, EU or US sanctions. We also cannot deliver to PO boxes, freight forwarders or parcel lockers, so please give a full street address.
4. PROCESSING TIME
All orders: dispatched within 7-12 business days.
Business days are Monday to Friday, excluding public holidays. Orders placed at the weekend are processed on the next business day.
5. DELIVERY TIMES AFTER DISPATCH
United Kingdom: 3-7 business days.
European Union: 5-10 business days.
United States and Canada: 5-10 business days.
Australia, New Zealand, Middle East and Asia: 5-10 business days.
Rest of the world: 7-14 business days.
Your total wait is processing time plus delivery time. Estimates are given in good faith and are not guaranteed: customs checks, weather and peak season volumes can add several days. If your order has not arrived within 10 business days after the upper estimate, contact us and we will investigate with the courier.
6. COURIERS AND TRACKING
All orders are sent fully tracked with DHL, FedEx, UPS or an equivalent international carrier. As soon as your order is dispatched you receive an email with the courier name and tracking number. Tracking can take up to 48 hours to show its first scan, and international parcels sometimes go quiet for several days while in transit or in customs. This is normal.
7. CUSTOMS, DUTIES AND IMPORT TAXES - PLEASE READ
UK orders are shipped within the United Kingdom, so UK customers pay no import duty or customs charges. Orders delivered outside the UK are an import into the destination country. Import duty, VAT and any customs clearance fee are set by your own customs authority, are NOT included in the price you pay us, and are payable by you, the recipient, to the courier before or on delivery.
For customers outside the UK this can include import VAT or sales tax, customs duty on leather goods and a courier handling fee. Your courier will contact you to collect these before delivering.
We cannot tell you the exact amount in advance, we cannot mark orders as gifts, and we cannot under-declare their value. If a parcel is refused or returned to us because these charges were not paid, we will refund the price of the goods minus the shipping and return costs charged to us by the courier.
8. ADDRESS ACCURACY AND FAILED DELIVERIES
Please check your delivery address and phone number carefully at checkout, as the courier may need to reach you for customs clearance. We can change the address free of charge until dispatch: email sales@breezionstore.ltd with your order number. After dispatch, changes depend on the courier and may not be possible. If a parcel returns to us as undeliverable because the address was wrong or incomplete, we contact you to arrange redelivery or a refund minus the shipping and return costs.
9. LOST, DELAYED OR DAMAGED PARCELS
Lost in transit: if tracking stops updating for 15 business days, contact us. We open a claim with the courier and, without waiting for the outcome, send a replacement or issue a full refund, your choice.
Marked delivered but not received: check with neighbours, building reception and the courier's delivery photo, then contact us within 7 days of the delivery scan.
Damaged on arrival: photograph the packaging and the item and email us within 48 hours of delivery. We send a replacement or refund you in full and cover any return postage.
10. RISK AND OWNERSHIP
Ownership of the goods and the risk of loss pass to you when the parcel is delivered to the address you gave us. Until then the parcel is our responsibility.
11. CHANGING OR CANCELLING AN ORDER
You can cancel or change an order free of charge at any time before dispatch. After dispatch, please use our Returns and Refund Policy or your 14-day statutory right to cancel.
12. CONTACT US
Breezion.store, 106 Cressingham Road, Edgware HA8 0RP, United Kingdom
Email: sales@breezionstore.ltd
Phone: +44 7983 881545
Customer service: Monday to Friday, 9am-6pm UK time.