Last updated: 29 September 2026
This Returns & Refund Policy applies to every purchase made on breezionstore.ltd from Breezion.store (106 Cressingham Road, Edgware HA8 0RP, United Kingdom). It forms part of our Terms of Service and sits alongside — never in place of — your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Our aim is simple: if you are not happy with your order, we will put it right.
1. 30-day returns
You may return any standard item within 30 days of the delivery date for a full refund or an exchange. Sale and discounted items can be returned on exactly the same terms as full-price items. There are no restocking fees.
2. Your 14-day right to cancel
If you are a consumer in the UK or EU you also have a statutory right to cancel your order for any reason within 14 days of receiving it and to return the goods within a further 14 days for a full refund of the goods. Our 30-day policy above is more generous, so in practice you can simply use the return process below.
3. Return conditions
To qualify for a refund or exchange, the item must be:
- unused and unaltered, in the condition you received it (you may inspect it as you would in a shop);
- with all original tags, labels and packaging, including the dust bag;
- free of odours, stains, pet hair or marks;
- returned with your order number so we can identify it.
If an item is returned used or damaged beyond what is needed to inspect it, we may reduce the refund to reflect the loss in value, and we will contact you first if that is the case.
4. Personalised and made-to-order items
Items made to your own specification (for example monogrammed or custom-sized pieces) cannot be resold, so they are not covered by the 14-day cancellation right or the 30-day change-of-mind return. They may be exchanged or credited at our discretion, and they are always eligible for a full refund if they are faulty, damaged or not as described.
5. Faulty, damaged or incorrect items
If an item arrives damaged, has a manufacturing fault, or is not what you ordered, contact us within 48 hours of delivery with photos. We will send a replacement or refund you in full, including return postage, at no cost to you. Under the Consumer Rights Act 2015 you may reject a faulty item for a full refund within 30 days; after that we will repair or replace it, and refund you if we cannot. Full-grain leather shows natural grain variation and small marks; these are characteristics of the material, not faults.
6. How to return an item
- Email sales@breezionstore.ltd or call +44 7983 881545 within 30 days of delivery with your order number and whether you want a refund or an exchange.
- We reply within 24–48 hours (business days) with a return authorisation and the return address.
- Pack the item securely in its original packaging and send it with a tracked service. Keep the proof of posting until your refund is processed.
- Once we receive and inspect the return (usually 1–2 business days after arrival) we confirm by email and issue your refund or dispatch your exchange.
7. Return postage
- Faulty, damaged or incorrect items: we pay all return postage.
- Change of mind (United Kingdom): we provide a prepaid tracked return label; nothing is deducted from your refund.
- Change of mind (outside the United Kingdom): you arrange and pay for tracked return postage. Please mark the customs form “Returned goods” so no duties are charged.
8. Refunds
Refunds are issued to the original payment method (PayPal, or the card used), in the currency you paid, within 5 business days of our receiving and inspecting the return — and in any case within 14 days as required by law. Your bank or PayPal may take a further 3–10 business days to show the funds. We refund the full item price; delivery was free, so there is nothing to deduct. We cannot refund to a different card or account. If you have not seen your refund 15 business days after our confirmation email, contact us and we will provide the refund reference for your bank.
9. Exchanges
Exchanges for a different colour or size are free. We dispatch the replacement as soon as the return is received and inspected; if the replacement is out of stock we will refund you in full instead. You may also exchange for a different product and pay or be refunded the price difference.
10. Cancellations before dispatch
You can cancel any order for a full refund at any time before it is dispatched by contacting us with your order number. Once an order has shipped, please use the return process above.
11. Late or untracked returns
Returns must be posted within 30 days of delivery (the postmark date counts). Returns sent without tracking are at your own risk; we can only refund items that reach us or for which you can show proof of posting.
12. Problems, disputes and chargebacks
If anything about your order is not right, please contact us first. We resolve genuine issues quickly with a replacement, exchange or refund, and it is almost always faster than opening a dispute with your bank or PayPal. Our customer service team is available Monday–Friday, 9am–6pm UK time.
13. Contact us
Breezion.store · 106 Cressingham Road, Edgware HA8 0RP, United Kingdom
Phone: +44 7983 881545 · Email: sales@breezionstore.ltd
Customer service: Monday–Friday, 9am–6pm (UK time). We reply within 24–48 hours on business days.