Last updated: 29 September 2026
This Delivery Policy explains how Breezion.store (106 Cressingham Road, Edgware HA8 0RP, United Kingdom) ships the physical products you order on breezionstore.ltd. It forms part of our Terms of Service.
1. Delivery cost
Delivery is free on every order, worldwide. There is no minimum order value and no hidden handling fee. The price you see at checkout is the total you pay to us.
2. Where we deliver
We deliver to the United Kingdom and to most countries worldwide, including the EU, United States, Canada, Australia and the Middle East. We currently cannot deliver to Russia, Belarus, Iran, Syria, North Korea or any country or person subject to UK, EU or US sanctions. We also cannot deliver to PO boxes, freight forwarders or parcel lockers; please use a full street address.
3. Processing (dispatch) times
| Order type | Time to dispatch |
|---|---|
| Ready-to-ship items (in stock) | 1–2 business days |
| Made-to-order items | 5–10 business days |
Business days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm UK time or at the weekend are processed on the next business day.
4. Delivery times
| Destination | Estimated delivery after dispatch |
|---|---|
| United Kingdom | 1–3 business days (tracked) |
| European Union | 3–7 business days |
| United States & Canada | 5–10 business days |
| Australia, New Zealand, Middle East, Asia | 7–14 business days |
| Rest of the world | 10–20 business days |
Total time to receive your order = processing time + delivery time. Estimates are given in good faith and are not guaranteed; customs checks, weather and peak-season volumes can add a few days. If your order has not arrived within 10 business days after the upper estimate, contact us and we will investigate with the courier.
5. Couriers and tracking
All orders are sent fully tracked with Royal Mail, DPD, DHL or UPS depending on the destination. As soon as your order is dispatched you will receive an email with the courier name and tracking number. Tracking may take up to 24 hours to show the first scan.
6. Customs, duties and import taxes
UK orders include VAT where applicable. Orders delivered outside the UK may be subject to import duties, VAT or customs fees charged by the destination country. These are set by your local customs authority, are not included in our prices, and are payable by the recipient to the courier before or on delivery. We cannot mark orders as gifts or under-declare their value. If a parcel is refused or returned to us because duties were not paid, we will refund the order price minus the return shipping cost charged to us by the courier.
7. Address accuracy and failed deliveries
Please check your delivery address carefully at checkout. We can change the address free of charge until dispatch — email sales@breezionstore.ltd with your order number. After dispatch, address changes depend on the courier and may not be possible. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange redelivery or a refund minus the return shipping cost.
8. Lost, delayed or damaged parcels
- Lost in transit: if tracking stops updating for 10 business days, contact us. We will open a claim with the courier and, without waiting for the outcome, send a replacement or issue a full refund — your choice.
- Marked delivered but not received: please check with neighbours, building reception and the courier’s delivery photo first, then contact us within 7 days of the delivery scan so we can investigate.
- Damaged on arrival: photograph the packaging and the item and email us within 48 hours of delivery. We will send a replacement or refund you in full and cover any return postage.
9. Risk and ownership
Ownership of the goods and the risk of loss pass to you when the parcel is delivered to the address you provided. Until then the parcel is our responsibility.
10. Changing or cancelling an order
You can cancel or change an order free of charge at any time before it is dispatched — contact us with your order number. After dispatch, please use our Returns & Refund Policy or your 14-day statutory right to cancel.
11. Contact us
Breezion.store · 106 Cressingham Road, Edgware HA8 0RP, United Kingdom
Phone: +44 7983 881545 · Email: sales@breezionstore.ltd
Customer service: Monday–Friday, 9am–6pm (UK time). We reply within 24–48 hours on business days.